Invoicing
How do I submit an invoice to PrimaCare?
Treatment Providers should use our GLN invoicing option for fast and secure processing.
PrimaCare's GLN number: 57 90 00 23 27 100
If you have questions about the procedure, you are very welcome to contact our accounting team (weekdays 9-16) on telephone 78 79 39 40 # 2 or email: faktura@prima-care.dk
It is possible for therapists to send an invoice by e-mail for payment: faktura@prima-care.dk
Note: If you use E-mail to forward your invoiceto us, you must ensure that you can communicate securely with us, and thus comply with the Personal Data Ordinance.
How can I get in touch with PrimaCare regarding invoices?
We can be contacted on phone 78 79 39 40 (press 2 and then 1 to get to PrimaCare's billing team) or send an email to faktura@prima-care.dk. Always remember to note the reference number that the inquiry is about.
How many treatments does a payment guarantee apply to?
The number of treatments is always determined on demand and the number is stated in the payment guarantee.
However, the number of treatments on a payment guarantee on Chronic Disease or the HealthCare Guarantee is determined in advance and here the policyholder must request his insurance company for more treatments.
Which reference number should I note on the invoiceif the customer has multiple payment guarantees?
You must always note the current reference number, which covers the treatment date and the number of treatments requested.
I have only seen the policyholder once and the he/she does not have to continue with treatment at the clinic - what do I do?
You must enter the portal and complete the process with an adequate justification and send an invoice for a first-time treatment.
What do I do with payment guarantees with individual treatments (massage or physiotherapy on a healthcare guarantee/chronic condition)?
It is settled when the course is completed.
What do I do if the customer, for example, started up yesterday, but we only receive a payment guarantee from PrimaCare the next day?
The payment guarantee states a validity date.
If the policyholder has started earlier than this, he must contact his insurance company himself.
What does it mean if I am a psychologist and have had a customer referred where the payment guarantee states a doctor's referral?
With a doctor's referral means that it is a case with a referral and the treatments must thus be invoiced according to current health insurance rates.